Cabin Crew Member – YYC

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Cabin Crew Member - YYC

Overview of the role: 

At WestJet, the Cabin Crew Member is a safety critical role. The role of a Cabin Crew Member is to balance delivering a remarkable guest experience while maintaining compliance with our regulated safety standards. Cabin Crew Members are ambassadors, they are what makes us WestJet. We're looking for candidates who embody our corporate values, who live them whether they are at work or play.  You are there to ensure the safety of our guests, while creating the experience our guests have come to know and love about WestJet.  

What you will bring to the team: 

• You will ensure the safety, security, and comfort of all guests, which includes enforcing and following standard operating procedures to ensure compliance with WestJet and Transport Canada regulatory requirements.
• You are a true customer ambassador.
• You are a multitasker and are comfortable working in a fast-paced and time-sensitive environment, with a positive attitude.  
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.  
• You are a traveler and are flexible to be away from home up to five (5) nights at a time.  
• At WestJet, a second language is a true asset. As Canada’s favorite carrier, we are proud to offer secondary language services and candidates who speak English and one or more of the following languages are preferred:  French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Portuguese, Dutch, Hindi, Punjabi, or Tagalog.  

Responsibilities:

• Enforce and follow all Standard Operating Procedures to ensure compliance with WestJet and Regulatory Standards.
• Follow all procedures to properly operate safety and emergency equipment such as oxygen systems, aircraft doors, life rafts, evacuation slides, fire extinguishers, galley equipment, communication equipment, and lighting systems.
• Follow all procedures to safety perform on time (SPOT).
• Ensure and uphold exceptional traveler service standards, both inflight and on the ground.
• Complete service and sales in accordance with WestJet service standards.
• Anticipate and adhere to travelers’ needs.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.

Experience and qualifications:

• Must be able to communicate with an advanced level of written and spoken English.
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.
• Priority will be given to candidates completely fluent in English and French.
• Must have 2-3 year's of customer service experience.
• Must be able to solve problems and make quick decisions in the interest of safety, crew, or traveler needs.
• Must be comfortable working in confined spaces.
• Must be flexible and able to work a varied schedule.
• Must be 19 years of age or older.
• Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever WestJet operates) is required.
• Must be able to reach 204 cm without shoes and the ability to raise on the balls of the feet.
• Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card).
• Must be able to travel internationally (United States and beyond) without restrictions.
• Must be able to lift 50 pounds from floor to waist and 22 pounds’ overhead.